MySalesMentor AI provides AI-powered sales coaching: live call guidance, objection analysis, post-call breakdowns, and follow-up drafting. Coaching suggestions are AI-generated guidance, not professional, legal, or financial advice. You decide what to say on your calls. Authorized staff may access your call transcripts for support and quality-assurance purposes, as described in our Privacy Policy.
New accounts get a 2-day free trial with 60 live coaching minutes (Team trials: 60 minutes shared across the account; all purchased seats unlock at first payment). A valid card is required and verified at signup; you are charged nothing until the trial ends, then your selected plan renews monthly. Live coaching minutes reset each billing cycle; purchased minute packs roll over while your subscription is active. Unused trial minutes expire with the trial. One free trial per person, company, and payment card. We match new signups against prior card fingerprints, devices, and company details; repeat-trial accounts are converted to paid-only or closed without notice.
On a Team plan, a rep’s call data — transcripts, AI coaching output, and post-call breakdowns, never audio, which is never stored — is visible to their team manager for coaching and performance purposes. This is disclosed to reps when they accept a team invite and shown permanently in their account. Every time a manager opens a rep’s call, it’s logged.
On a speakerphone call, we ask you to read a short phrase aloud so the coach can tell your voice apart from the other person on the call. With your consent, that sample’s derived voiceprint — never the audio itself — may be kept on file to skip recalibration on future calls. This applies only to you, the account holder, and never to a prospect or any other call participant; we do not create or retain a voiceprint for anyone but you. See Privacy Policy §3 for retention and deletion.
Cancel anytime from Billing & account — access continues to the end of the paid period, and you will not be charged again. If we materially fail to deliver the service in your first 14 days as a paying customer, email us and we will refund that month.
Our 30-day close-a-deal guarantee is for salespeople who genuinely used the product. A refund request under the guarantee qualifies only if, within your first 30 days as a paying subscriber, all of the following are true:
Requests are submitted through the contact form within the 30-day window. Meeting the criteria above makes a request eligible for review — it does not entitle you to an automatic refund. Every request is individually reviewed by our team against your account’s usage records, session logs, coaching activity, and consent records. We reserve sole discretion to approve or decline any request based on that review, including where usage patterns indicate the product was not used in good faith, was used primarily to obtain a refund, or where the criteria are not genuinely met. Only after this review is complete, and only if we approve the request, will a refund be issued.
Approved refunds cover the first month’s subscription fee only (minute packs and prior months excluded) and are issued to the original payment method within 10 business days of approval. One guarantee claim per customer. Initiating a chargeback instead of contacting us voids guarantee eligibility and results in immediate account termination; we contest chargebacks with usage and consent records.
You are solely responsible for complying with call-recording and monitoring laws where you and your call participants are located, including obtaining consent where required. See the Recording Laws Guide. You agree not to use the service where such use is unlawful.
No use of the service to deceive, defraud, or harass; no reselling or scraping the service; no attempts to extract our prompts or models; no uploading content you lack rights to. If you sell regulated products (insurance, securities, lending), you remain responsible for your industry’s compliance rules — add them to your Sales Profile so your coaching respects them.
You own your transcripts, profiles, and call data. You grant us a limited license to process them solely to provide the service. We may use aggregated, anonymized usage statistics to improve the product.
The service is provided “as is.” We do not guarantee any sales outcome, close rate, or revenue result. To the maximum extent permitted by law, our total liability is limited to the amounts you paid us in the 12 months before the claim.
We may update these terms with 14 days’ notice by email. Questions: use the contact form.